Effective from Oct 29, 2023, all Virgin Atlantic or VS flights operating at Pudong International Airport will be relocated from Terminal 2 to Terminal 1. Passengers flying with Virgin Atlantic are advised to follow terminal signs to the designated check-in counters at Terminal 1.

Should any Virgin Atlantic flight scheduled for Oct 28 be delayed to Oct 29, it will continue to operate from Terminal 2. Please refer to the airline's official announcements for confirmation.

Please check the airline and airport service hotline, official website, APP, etc., in due time to avoid delays.

Locations: Gates 1 and 11 at the Departures Level in Terminal 1; Gates 21 and 26 at the Departures Level in Terminal 2
Hours of operation: 06:00-24:00 daily
Frequency: Every 10 minutes

Shanghai Airport Official Website:www.shairport.com

Service Hotline: 021-96990

Virgin Atlantic Official Website:https://zh.virginatlantic.com/cn/zh

Service Hotline:021—61361777

Shanghai Pudong International Airport
October 26, 2023

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Current location:Home > Information Disclosure > Media Center > News > Shanghai airports unveil new services to assist CIIE visitors
Shanghai airports unveil new services to assist CIIE visitors
Released:2018-10-29

The first reception and service center for the upcoming CIIE is unveiled at Shanghai Hongqiao International Airport on Oct 22. [Photo by Gao Erqiang/chinadaily.com.cn]
Shanghai's two airports have upgraded their passenger services to help visitors traveling to the upcoming China International Import Expo (CIIE), which would be held in the city between Nov 5 and 10.
Three service centers have been set up for the CIIE at the Hongqiao airport, with 20 staff being deployed to assist visitors with matters related to the CIIE. The most-asked questions so far have been how to register as a participant of the expo and how they can get to the exhibition center, according to Xie Fang, deputy general manager in charge of operations at the Shanghai Airport Authority.
Since late September, round-the-clock foreign language translation services have been put in place at Pudong International Airport which has eight service centers.
"More than 20 volunteers who can speak a total of 12 foreign languages, including Japanese, Korean, Spanish, Russian, French, Arabian and Italian, are ready to offer help to our foreign visitors," said Shi Zhiying from the service center team at Pudong airport.
According to Shi, their service centers have received about 500 inquiries daily since the launch of the service.